Customer

Create a culture that’s centered on customer experience and satisfaction

Ensure you’re in alignment with your customers’ needs

You want to delight your customers so they keep coming back to you time and time again. You want them to be net promoters of your organization by speaking highly of your products and services. However, many organizations miss the mark because they use a one size fits all approach to meeting customer needs, or they lack the systems and tools to capture and retain their trust.

The transformation to a data-driven, customer-centric organization begins not by doing, but by listening. Sicora Consulting uses appreciative inquiry methodology to help organizations get to the core of their customers’ needs. We leverage process management and Lean Six Sigma methodologies to help you identify and craft the optimal customer experience. And we use the 4 Colors of Insights as part of our Sales and Customer Service Effectiveness programs to better align employee strengths with customer requirements.

In turn, this will help you develop the products, programs, and solutions you need to better serve your customers while developing alignment and purpose across your teams and employees.