Over the past few weeks, the theme of Care and Caring have come up in many ways: care shown when family and friends come together during the holidays, care put forth for others in a time of need, and genuine care demonstrated in the workplace accommodating staff wanting to spend time with their loved ones.
This theme of Care and the need for it in the workplace clearly came out during our research study on trust. We call it the Care Continuum. It speaks to the extremes we can experience in the workplace, extending from hate to love.
These are two terms that are not often used in the workplace, but they act as two potential extremes related to Care. Sometimes you might hear someone saying that they ‘hate their boss’ or share the expression of love they have working with a particular client. As we reflect on them, we hope to find that our true desire falls on the side of the continuum that helps one another rather than hurts.
As a result of the findings, and conducting hundreds of team engagement events, the factor of Care surfaced as one of the 8 Factors of Engagement in our model for ensuring a balanced approach to employee Engagement.
The three statement that are used to measure Care and to take action are outlined this way:
- People genuinely care about each other at work
- My supervisor cares about me
- I care about the people I serve
As you reflect over the new year, take the time to think about these three statements and what you can do to have a direct impact on the Care Continuum in the new year.
Happy New Years!